Utopia Vacation Homes – Terms & Conditions

 


The following terms and conditions apply to all bookings made either online, by e-mail or over the telephone

Reservations 
A reservation can be made either online via our website, over the telephone with one of our reservations specialists or by emailing Reservations@UtopiaVacationHomes.com  Once a reservation has been made we will send you confirmation that we have received this. We will then process the credit card entered/provided and will charge the deposit amount (if more than 45 days prior to arrival) or the total amount due, for reservations arriving within 45 days of the booked date.

Deposits & Payment
We require a non-refundable deposit amount of $150 for reservations that are made more than 45 days prior to the arrival. Final payment is due 45 days prior to arrival. Bookings which are made within 45 days of the arrival date, full payment will be processed at the time of booking. Payment can be made by Master Card or Visa.

Property Damage Protection Fee

A Property Damage Protection Fee is charged to all reservations. This non-refundable fee of $49 replaces the traditional security deposit. In addition it covers those staying in the home for accidental damages and breakages that may be caused to the property, or its contents, provided that these are reported to Utopia Vacation Homes prior to your departure.

The Property Damage Protection Fee will cover up to a maximum of $1,000. Any damages, repairs, replacements and labor costs that exceed $1,000 or deemed as non-accidental will be charged to the credit card on file. We reserve the right to charge your credit card to cover vandalism, intentional damage or missing items. 

Vacation Rental Insurance

You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you’re away from home we recommend CSA’s Vacation Rental Insurance Plan. Please review the enclosed Marketing Flyer for more details.

Why Buy Flyer

 

Registration and Check-in

As registration is completed prior to your check-in, you will be required to complete out rental agreement and credit card information. In addition, we require a legible copy of the driver's license of the person making the reservation. Once we have received all documentation, your final arrival instructions and access information to the home will be sent to you.

Please note that the name on the reservation, the credit card used to make payment and the driver's license, must all match 


 Cancellation Policy

In the event you have to cancel your reservation, Utopia Vacation Homes requires that this is submitted in writing by e-mail to: Reservations@UtopiaVacationHomes.com  

You will receive confirmation of your cancellation request, by return e-mail.

The following cancellation policy applies to all reservations:

1. Cancellations received by us 45 days or more prior to arrival - the deposit amount of $150 will be retained.

2. Cancellations received by us from 31 to 45 days prior to arrival – the deposit amount of $150 will be retained. All other monies paid will be refunded in full.

3. Cancellations received 30- 15 days prior to arrival – 50% of the full booking amount will be retained, the remaining amount will be refunded.

4. Cancellations received 14-0 days prior to arrival 100% of the total amount will be retained.


Minimum Stay
Most properties have a minimum stay of 2 nights with the exception of High Season when a 5 night minimum is required & Holiday Season when a 7 night minimum is required. Please note that for bookings of 5 nights or less, a cleaning charge plus tax will be added to all reservations as follows:

2 Bedroom Condo/ Town Home $65                     
3 Bedroom Condo/ Town Home $75
4 Bedroom Condo/ Town Home $85 

3 bedroom Pool Home  $85
4 bedroom Pool Home  $100
5 bedroom Pool Home  $115
6 bedroom Pool Home  $130
7 bedroom Pool Home  $175

Occupancy Levels
Florida State
Law restricts the maximum occupancy levels in all rental properties. Generally, each bedroom will sleep 2 persons, with an additional 2 persons sleeping on a sofa bed, should the property advertise this feature. Sofa beds are generally located in the lounge area. Please note that if the maximum occupancy levels are exceeded and it is brought to our attention, you will be asked to vacate the property. We have to ensure that these regulations are adhered to as this is the law and any incident in the rental property would void the homeowners insurance and any insurance you as the customer may have taken out. No refund would be given.

Smoking
Smoking is not permitted in any vacation rental property. You can however smoke outside on the patio or terrace area. If there is evidence of smoking having taken place inside the home, this will require a deep clean for which a $500 fee will be applied to the customer.

Pool Areas
Please note that pool areas in private homes and those pools in communities (condos & Town Homes) do not have lifeguards on duty. You should therefore ensure that children are not left unattended at any time. Please ensure that you bring pool or beach towels with you, as these are not generally provided.

Pool Heating
If you would like to add pool heating to your reservation, this can be done during the booking process or any time prior to your arrival. Pool Heat must be added for the duration of your stay with a 4 night minimum. If pool heat is added to your reservation, you will be required to sign our pool heat FAQ sheet in order that you are fully aware of how pool heating works.

Limitation of Liability
If there is any aspect of the rental home that you are not happy with, please ensure that we are notified immediately in order that we can attempt to resolve the situation. If for any reason we are unable to resolve the situation in the home you are staying in, every effort will be made to find an alternative home, where possible in the same area, and be a home similar to that which was booked. If an alternative home is accepted by you, no additional refunds or compensation of any kind will be offered. If a move to an alternative property is declined again, no additional refunds or compensation of any kind will be offered

Contact

E-mail: reservations@utopiavacationhomes.com
Phone: +1 (863) 424-7214

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